Frequently Asked Questions (FAQ)

💳 Orders & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, UPI, PayPak, Bank Transfers, Wallets, and RAAST via PayFast.

Q: Is my payment information secure?
A: Yes, all payments are processed through secure, encrypted gateways like PayFast to ensure your data is safe.

Q: Do you offer Cash on Delivery (COD)?
A: Currently, we do not offer COD. All orders must be paid online.

🚚 Shipping & Delivery

Q: How long will my order take to arrive?
A: Orders are typically delivered within 3–5 business days across Pakistan.

Q: Do you offer international shipping?
A: At the moment, we only ship within Pakistan.

Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking number via email or SMS.

📦 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery if the item is unused and in original packaging.

Q: How do I request a return or exchange?
A: Please contact our support team at Fayzaa.shop@gmail.com with your order number and reason for return.

🎁 Products & Availability

Q: Are the products exactly as shown in the pictures?
A: Yes, we make sure our product images are accurate and reflect the actual product. Minor color differences may occur due to lighting.

Q: An item I want is out of stock. What can I do?
A: You can click “Notify Me” on the product page, and we’ll email you as soon as it’s back in stock.

📞 Customer Support

Q: How can I contact customer service?
A: You can reach us via:

Q: What are your working hours?
A: Monday to Saturday: 10 AM – 7 PM
Closed on Sundays and Public Holidays.

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